Bernard Knight

We must communicate effectively to be helpful. If the client isn’t listening because our delivery is ineffective or off-putting, it doesn’t matter that our legal opinion was brilliant because they will not be listening. Every interaction counts. Here are 13 tips to improve client communications.

Great lawyer managers spend time to master the skills required for the job, and being a lawyer manager requires more leadership skill than legal knowledge. Great leaders know how to motivate people to achieve goals over a sustained period. This requires understanding each team member’s legal abilities and motivators… Managing a team of lawyers who are brighter and more educated on a topic than the manager can be difficult. It takes a manager with a lot of self-confidence to feel secure. Yet, the best legal managers always seek to hire lawyers who are smarter and more knowledgeable about certain topics.

When I give talks on emotional intelligence, I usually get the following question: “I have an employee who is brilliant, but I just can’t promote her.” When I ask why, I get a response that goes something like this: “She offends either management or her colleagues by blurting out the answer or stating the answer in a way that others in the room feel put down. The universal concern is that the employee or associate is not aware of this behavior and how it affects others. She often has been promoted in the past because of her intelligence. Yet, that intelligence alone is not enough to go higher up the corporate ladder or make partner.

Unconscious bias prevents law firms, corporations and Government agencies from hiring the best talent and retaining that talent.  Bias against those that are not in the majority group generally is not intentional.  We are all biased no matter our race, gender, sexual orientation or other differentiators. Thoughtful legal managers develop a strategy to help recognize the existence and minimize the effects of unconscious bias.   This requires acknowledging that it exists and then developing procedures to help minimize its effect.   The result is not only a more diverse and inclusive workforce, but one that is more productive and innovative.

Being an effective law legal group leader whether in a corporation, a law firm or the Government, requires specific skills.   Leading teams to accomplish goals under stressful circumstances requires these skills and a team commitment… An excellent leader recognizes that they rise or fall with the team.   To be successful, we all need to have the best team working with us.   When we promote people, they feel valued and appreciated.   Making people feel appreciated is the #1 motivator and its free!… The performance of the team, rather than individuals, is the most important measure.   Yet, pressures can take us away from the team approach if we don’t consciously focus on it.